Frequently Asked Question

What is VOGUER?

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What warranty can I get from your products?

We will give two choices compensation for damage products supplied with an evidence of damaged products complaint form returned to us. We will credit you the amount of items into the next order or send you a replacement in the next container. All damages must be notified to us within 48 hours of receiving order. It will be easier if you can supply a picture on your complaint for claim.

What kind finishing uses for your indoor furniture?

The most important in finishing furniture is to appear the wood grain to be naturally shown. Therefore we use NC as it can bring the wood as natural as possible.

What are the irregularities in texture and finish tone I have noticed on my furniture?

Nature marks each tree with its own character, creating the markings and patterns seen in wood solids. Each type of wood has its own distinct characteristics and presents different challenges to our expert to finish as our standard.

Can I order my furniture in a different finish than shown?

Yes, it is possible to order furniture with different color as our usual and standard color as shown on our finishes. Please provide us with a sample of board with specific color requested to avoid any mismatch.

What are my options when I order upholstered furniture?

You can select from fabrics and leathers as shown in our collections. You are also welcome to provide your own fabric. To determine how many yards of upholstery you will need to provide, we need the detail fabric condition such us width, repeat and if it is a railroaded pattern.

What kind finishing uses for your garden and patio furniture?

Our garden and patio furniture are mostly unfinished – smooth sanded only to expose the grain of teak wood texture. But, if you request special finial touch to adjust with your need we will follow you options.

Do I have to pay for your service of product design and interior or exterior design?

No, you don´t have to pay for those services as long as the whole project is being done by us including the furniture supply.

Further information

Please send e-mail to info@furniturevogue.com.